Customer Service

Delivery

Your orders are carefully packaged and shipped to reach you as quickly as possible.

Your products will arrive within 2-14 business days from the date you confirm your order or complete your payment.

Orders within Türkiye are shipped via Yurtiçi Kargo, and international orders are shipped via DHL.

When shipping with DHL, you can easily send your packages to us. Return shipping for items shipped with payment on delivery will incur additional charges. Exchange fees are the responsibility of the buyer.

Exchange & Return

We value the quality of our products; therefore, the exchange and return process has been made easy for you.

Products requested for exchange must be returned in the same condition as they were sent, undamaged, and with their original packaging/accessories. For faulty, used, or defective products, written notification must be given within 2 days of the delivery date.

You can exchange products purchased from Lilsaint ZH within 7 days of delivery, provided the exchange is reported in writing and the product is unused.

Since online orders are prepared specifically for you, returns are not possible. Custom orders prepared according to customer requests cannot be returned or exchanged.

If you have any questions or concerns,
please contact us via the contact form or email below.
We would be happy to assist you.

Contact Form

Please feel free to contact us with any questions you may have regarding our products and orders.

    Contact Information

    • Email Address :info@lilsaintzh.com
    • Domestic Cargo :Kocaeli, Kartepe
    • International Cargo :Zürich, Höngg

    Working Hours

    • Mon-Fri:09:00 - 18:00
    • Saturday:Close
    • Sunday:Close
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